Frequently Asked Questions
Everything you need to know before reaching out — and we're always one message away if more clarity helps.
What documents do I need to start?+
It depends on the service. For most visa cases we need a passport copy, photo and sponsor info. For Emirates ID we need your existing card or visa copy. Send us a WhatsApp message and we'll send a personalized checklist.
How long does processing take?+
Routine paperwork like Emirates ID renewal usually takes 3–5 working days. Visa applications can range from a few days to two weeks depending on the type and authority involved. We'll always give you a realistic timeline upfront.
Do you handle Emirates ID renewals and replacements?+
Yes — new applications, renewals, biometrics appointments and lost-card replacements.
Can you process visas for family members?+
Yes. Spouse, children and parent sponsorships are handled regularly. We'll prepare every form, attestation and translation that's required.
Do you offer certified translation services?+
Yes. We provide certified Arabic ↔ English translation accepted by all UAE government bodies, courts, and embassies.
Do you support businesses and PRO services?+
Absolutely. We cover trade licenses (mainland & free zone), labour contracts, MoHRE approvals, employee visa packages and ongoing PRO support.
How do I pay?+
We accept cash, bank transfer and most major payment methods. Pricing is shared upfront — no hidden fees.
Are you available in Arabic?+
Yes — our team is fully bilingual in Arabic and English.